Kitchener Cookware – Terms & Conditions

Returns & Refunds

We will happily offer a refund or exchange on unsuitable products if returned within 14 days. Items must be returned unused and in the original packaging accompanied by the relevant invoice.

We inspect all items before despatch however, should an item arrive damaged contact us by email at ( before returning the goods and we will arrange delivery of a replacement. Should a product develop a fault after 30 days please email ( for advice on how to proceed.

When returning items we advise using a signed for method of postage as we cannot be held responsible for items lost in transit. We will not refund the cost of postage of returned goods.

This does not affect your statutory rights.


The prices in our catalogue and web site include VAT and are accurate at the time of publishing. However, situations may occur where prices are incorrectly quoted as a result of circumstances beyond our control. In these situations you will be informed of the correct or revised price once your order has been received by us, and should you not wish to purchase the product at that price we will cancel that part of the order.

Secure Payments

We process all on-line transactions using SagePay ensuring your card details are never viewed by anyone but your credit card provider.



We fully adhere to the UK Data Protection Act and will not pass on customer details to any third party.


UK and Northern Ireland

We charge a flat rate delivery fee of £2.95 on orders below £30 and £4.95 for orders over £30. Any order above £100 is entitled to free postage. Please allow 3-7 working days for delivery.

Should an item unexpectedly be out of stock we will contact you with an expected delivery date. If this is not satisfactory we will gladly refund your money.

Rest of World

Please contact us via email at for a quote.

Order value Shipping cost
under £30 £2.95
£30 – £100 £4.95
over £100 Free

Copyright and disclaimer

The content of this site is for personal use and not to be displayed or reproduced without written consent from us.

Images and descriptions on this site are as accurate as possible and we make no warranties of any kind, express or implied, with respect to the site or the information, content or products contained within it including, without limitation, warranties of merchantability and fitness for a particular purpose.Furthermore, we do not warrant that the information accessible via this site is complete, current or accurate.

Cheltenham Kitchener reserves the right to amend, remove, add or alter any aspect of this site without notice.